Privacy Policy

Last updated: Jan 2025

At https://www.explor.co.za (the “Site”), we are committed to protecting the privacy of our visitors and users. As a South African based website, we comply with the provisions of the Protection of Personal Information Act, 4 of 2013 (POPIA), which governs how personal information is collected, processed, stored, and protected.

This Privacy Policy applies to all users of the Site, whether they browse casually or make use of any services or features (collectively referred to as “Visitors” and “Authorised Users”). It outlines how we handle personal information, the choices available to users, and the measures we take to ensure lawful and responsible data processing.

Personal Information

“Personal Information” refers to any data that identifies or can be used to identify an individual. This may include, but is not limited to, names, email addresses, contact details, business profiles, IP addresses, and browsing behaviour. It does not include information that has been de-identified or aggregated in such a way that individuals cannot be reasonably identified.

We may collect basic profile information from all visitors, and additional details from Authorised Users who register, submit enquiries, or make use of services on the Site. These may include names, email addresses, telephone numbers, and details related to their business or travel preferences.

Collection by Third Parties

In some cases, third-party service providers — such as payment processors, booking systems, analytics platforms, or technical support partners — may also collect limited information directly via the Site. These service providers operate under their own privacy policies and terms, and while we take care to work with reputable providers, we are not responsible for how such third parties manage the information collected. Where possible, we require that any third-party partner complies with privacy standards consistent with POPIA.

Use of Personal Information

We use personal information to operate and improve the Site, respond to enquiries, deliver requested content or services, and customise the user experience. Where appropriate, we may use information to send occasional updates, promotional material, or site-related notifications. Users may opt out of these communications at any time.

We may also use non-identifying, aggregated data for internal analytics, such as understanding visitor behaviour and improving functionality.

We do not sell, rent, or trade personal information to unrelated third parties. Any limited sharing of data — for example, with service providers acting on our behalf — is done strictly on a need-to-know basis and in accordance with POPIA and our internal data security practices.

Storage and Security

Personal information collected via the Site is securely stored using reasonable technical and organisational safeguards. Access to such data is restricted to a limited number of authorised personnel and systems. While we take appropriate measures to protect against unauthorised access, data breaches, and misuse, no online system can be guaranteed to be 100% secure. By using the Site, you acknowledge this risk.

Cookies and Tracking Technologies

The Site uses cookies and similar technologies to enhance user experience and monitor general usage trends. Cookies may store information such as user preferences, session tokens, and browsing activity. Most web browsers allow users to disable cookies, although this may impact certain features of the Site. By continuing to use the Site, you consent to our use of cookies as described.

Access, Correction, and Deletion

In accordance with POPIA, you have the right to access the personal information we hold about you, request corrections, object to processing, or request that your data be deleted — subject to certain legal and operational constraints. You may send such requests to us via email, and we will respond within a reasonable time.

Please note that in some cases, certain information may need to be retained for legal, compliance, or record-keeping purposes, even after a deletion request.

Changes to this Policy

We may update this Privacy Policy from time to time. Any material changes will be published on this page, and continued use of the Site will constitute your acceptance of the revised policy. We encourage visitors to check back periodically to stay informed about how we protect personal information.

External Links

The Site may contain links to other websites or services not under our control. Once you leave our domain, we are not responsible for the privacy practices or content of those external sites. Users are encouraged to review the privacy policies of any third-party websites they visit.